How to make a complaint?

We at CRC aim to ensure that you receive the best customer service, however, we recognise at times we may not meet your expectations.

If you are dissatisfied with the level of service you have received. In the first stance, we encourage you to speak to your commercial property agent, to resolve the matter.

If you still wish to take the matter further, please follow the steps below:

Step 1

Contact CRC Branch Manager by filling out the form below.

Step 2

If our Branch Manager does not resolve your complaint to your satisfaction, you can get in touch with the Company Director. CRC Manager within their response will provide the details for the CRC Director to you.

Our CRC Director will try to resolve the issue as quickly as possible. However, in some situations, further inquiries may be needed.

In such circumstances, you will receive a written acknowledgment of your complaint working within 1 working day. In the meantime, a fully extended investigation will be undertaken. Once the process is complete, CRC will provide you with a detailed written response of our outcome within 5 working days.

In the case of any delays, you will be notified prior, explaining the situation.

Step 3

CRC will try its best to help you resolve any issue related to us. Nonetheless, however if you still remain discontented with the results of the internal investigation, you can refer your complaint to the relevant Government Department for the next steps.

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